Sky Glass is a UHD TV from Sky that streams all your content from the Internet via broadband.

Sky Stream is the same service as Sky Glass just you use your own TV<s>, the service gets to your TV<s> via a standalone Sky Stream Puck

Sky Glass 4K UHD TV - Specs & Features

No, all programming is streamed over the Internet via your broadband router.

No, the service is available over any Internet Service Provider (ISP).

Sky are recommending minimum broadband download speeds of

1. 25 Mbps for HD
2. 30 Mbps for HD + 1 Sky Stream Puck
3. 30 Mbps for UHD
4. 35 Mbps for UHD + 1 Sky Stream Puck

You can have up to 3 Sky Glass TVs per household.

Sky Glass devices have 10/100 ethernet ports.

Yes, Sky Glass TVs and Sky Stream Pucks all support WiFi6 connections to a WiFi6 enabled router.

Note: WiFi6 is backwards compatible with earlier WiFi standards, so WiFi6 is not mandatory

You can have up to 6 Sky Streak Pucks per household.

Yes, the Sky Stream Puck can only be attached to a TV/device that has an HDMI input.

Yes, the Sky Stream Puck supports UHD and HDR (including Dolby Vision).

Yes, launching on 18th October 2022, this service is called Sky Stream, you will be able to have one or more Sky Stream Pucks without a Sky Glass TV (See link below).

Sky Stream - the new, easy way to get Sky

At this time there are up to 140 channels available:-

• BBC 1 – 4 ❄ BBC ALBA ❄ BBC Scotland ❄ ITV 1 – 4 ❄ ITVBe ❄ Channel 4 ❄ E4 ❄ Film4 ❄ More 4 ❄ 4Seven ❄ Channel 5 ❄ 5Select ❄ 5STAR ❄ 5 USA ❄ STV ❄ UTV ❄ S4/C
• Sky Arts ❄ Sky Atlantic ❄ Sky Challenge TV ❄ Sky Comedy ❄ Sky Crime ❄ Sky Documentaries ❄ Sky History ❄ Sky History 2❄ Sky Max ❄ Sky Nature ❄ Sky Sports News ❄ Sky Sports Racing ❄ Sky Sports Mix ❄ Pick ❄ Sky Replay ❄ Sky Showcase ❄ Sky Witness
• alibi ❄ Dave ❄ Drama ❄ Eden ❄ GOLD ❄ W ❄ Yesterday
• ID ❄ Discovery ❄ Discovery History ❄ Discovery Science ❄ Discovery Turbo ❄ DMAX ❄ QUEST ❄ Quest Red ❄ Really
• Paramount ❄ Comedy Central ❄ Comedy Xtra ❄ TLC ❄ Animal Planet ❄ Food Network ❄ HGTV ❄ Syfy ❄ E! Entertainment ❄ National Geographic ❄ National Geographic Wild ❄ Blaze ❄ Crime + Investigations ❄ CBS Drama ❄ CBS Justice ❄ CBS Reality ❄ Horror channel ❄ PBS America ❄ Together TV ❄ Smithsonian
• Movies24 ❄ Movies24+ ❄ TCM
• 4Music ❄ Box Hits ❄ The Box ❄ KISS ❄ Magic ❄ Kerrang! ❄ MTV ❄ MTV BASE ❄ MTV CLASSIC ❄ MTV HITS ❄ MTV MUSIC ❄ B4U Music
• CBBC ❄ CBeebies ❄ CiTV
• Sony TV ❄ Sony MAX ❄ Sony SAB ❄ Sony Ma ❄ Utsav Plus ❄ UtsavvGold ❄ Utsav Bharat ❄ B4U Movies ❄ 4U Music
• BBC NEWS ❄ BBC PARLIAMENT ❄ CNBC ❄ Sky News Arabia ❄ Sky News UK
• Eurosport 1 and 2 ❄ Ginx eSports TV

• Sky Action ❄ Sky Cinema Animation ❄ Sky Comedy ❄ Sky Drama Room ❄ Sky Family ❄ Sky Greats ❄ Sky Hits ❄ Sky Premiere ❄ Sky Select ❄ Sky SciFi Horror ❄ Sky Thriller
• BabyTV ❄ Boomerang ❄ Cartoon Network ❄ Cartoonito ❄ Nick Jr. ❄ Nick Jr. Too ❄ Nickelodeon ❄ Nick
• Sky Sports Action ❄ Sky Sports Arena ❄ Sky Sports Main Event ❄ Sky Sports Premier League ❄ Sky Sports Football ❄ Sky Sports Cricket ❄ Sky Sports Golf ❄ Sky Sports F1 ❄ Sky Sports PPV ❄ TNT Sport 1 – 3 ❄ TNT Sport // ESPN

Note: The above list is subject to change

Sky's official list

Your PIN is the last four digits of your mobile phone number, unless you change it yourself.

Unlike Sky Q and Sky+ you must add things to your Playlist whilst you are at home as there is no way to do this remotely using Sky Go etc…

The Playlist feature is too complex a system to explain in this F . A . Q

Please visit Sky's forums for the Official Playlist FAQ

No, you cannot use a Sky Q mini with the Sky Glass or Sky Stream service.

No, you can connect your Sky Stream Puck to ANY device that has a HDMI In port, such as an Xbox One, Projector etc…

No. You can only use your Sky Stream Puck at the registered address for your Sky account.

Using your puck elsewhere may have additional charges added to your bill

You own any TV that you purchase from Sky but from the 23rd February 2023 any Sky Stream Puck you obtain for extra TVs etc… will be the property of Sky and will require you to return to Sky when/if your subscription ends

Any Sky Stream Puck purchased prior to 23rd February 2023 is still the property of the customer

Note: You should be able to see the ownership status of a Sky Streaming Puck in the My Sky app under Manage Device

If your broadband goes down then you will not be able to access your Cloud Storage (Playlist) to add or view programmes, though as the scheduled "recordings" are stored in the Cloud the "recording" will still take place and be there when your broadband returns.

Sky Glass does have an input for a terrestrial aerial that can provide you with Freeview as a backup so at least you'll be able to access some live TV whilst you wait for your broadband to return.

To turn on / off the Sky Glass motion sensor use the following procedure

1. Press the Home button on your remote
2. Choose Settings
3. Choose Strartup and standby
4. Toggle Wake using motion and Auto-standby using motion to the desired settings you want (on/off)

To put you remote control in to bluetooth mode, use the following:

1. Press and hold the 1 and 3 buttons on your Sky remote
2. Wait until you get an on screen message
3. Release the 1 and 3 buttons on your Sky remote

This also pairs your remote to your device

To check the above has worked press the voice button and give a voice command

To put your remote control in to IR mode, use the following procedure

1. Press and hold the 4 and 6 buttons on your Sky remote
2. Wait 5 seconds
3. Release the 4 and 6 buttons on your Sky remote

This also pairs your remote to your device

To check the above has worked press the voice button, you should get a message requesting you pair the remote control

To force a software udate, on the Sky Glass TV or a Sky Stream Puck, use the following procedure

1. Press the and hold the Power / Standby button on your remote control
2. Turn off the mains power at the plug
3. Wait a few seconds
4. Turn the power back on at the plug
5. Still holding down the Power / Standby button on your remote control until the Power / Standby LED starts blinking
6. Release the Power / Standby button on your remote control and wait for the software update to complete

If your Sky Stream Puck is not giving you UHD resolutions but is set to 2160p in the settings then try the following

1. Turn off the power to the Sky Stream Puck
2. Wait a few seconds
3. Turn the power back on again

To find out what software your device is running use the following

1. Press Home on your Sky remote
2. Scroll down to the bottom of the Home screen
3. Select Settings
4. Select System management
5. Select System info

To unpair your remote control use the following:

1. Press and hold the 7 and 9 buttons on your Sky remote
2. Wait 5 seconds
3. Release the 7 and 9 buttons on your Sky remote