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Sky Glass / Stream FAQ|Annie UK


Wednesday 22 May 2024




General - Frequently Asked Questions

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Q01 – What is Sky Glass and Sky Stream
 

Sky Glass is a UHD TV from Sky that streams all your content from the Internet via broadband.

Sky Stream is the same service as Sky Glass just you use your own TV<s>, the service gets to your TV<s> via a standalone Sky Stream Puck

Sky Glass 4K UHD TV - Specs & Features



Q02 – Do you need a dish or an aerial
 

No, all programming is streamed over the Internet via your broadband router.



Q03 – Do you have to have Sky Broadband
 

No, the service is available over any Internet Service Provider (ISP).



Q04 – What are the minimum broadband download speeds required
 

Sky are recommending minimum broadband download speeds of

  1. 25 Mbps for HD
  2. 30 Mbps for HD + 1 Sky Stream Puck
  3. 30 Mbps for UHD
  4. 35 Mbps for UHD + 1 Sky Stream Puck


Q05 – How many Sky Glass TVs can I have
 

You can have up to 3 Sky Glass TVs per household.



Q06 – How fast is the wired Internet connection
 

Sky Glass devices have 10/100 ethernet ports.



Q07 – Is WiFi6 supported
 

Yes, Sky Glass TVs and Sky Stream Pucks all support WiFi6 connections to a WiFi6 enabled router.

Note: WiFi6 is backwards compatible with earlier WiFi standards, so WiFi6 is not mandatory



Q08 – How many Sky Stream Pucks can I have
 

You can have up to 6 Sky Streak Pucks per household.



Q09 – Is the Sky Stream Puck HDMI only
 

Yes, the Sky Stream Puck can only be attached to a TV/device that has an HDMI input.



Q10 – Do the Sky Stream Pucks support UHD
 

Yes, the Sky Stream Puck supports UHD and HDR (including Dolby Vision).



Q11 – Can I have Sky Stream Pucks without the Sky Glass TV
 

Yes, launching on 18th October 2022, this service is called Sky Stream, you will be able to have one or more Sky Stream Pucks without a Sky Glass TV (See link below).

Sky Stream - the new, easy way to get Sky



Q12 – How many channels are there
 

At this time there are up to 140 channels available:-

  • BBC 1 – 4 BBC ALBA BBC Scotland ITV 1 – 4 ITVBe Channel 4 E4 Film4 More 4 4Seven Channel 5 5Select 5STAR 5 USA STV UTV S4/C
  • Sky Arts Sky Atlantic Sky Challenge TV Sky Comedy Sky Crime Sky Documentaries Sky History Sky History 2 Sky Max Sky Nature Sky Sports News Sky Sports Racing Sky Sports Mix Pick Sky Replay Sky Showcase Sky Witness
  • alibi Dave Drama Eden GOLD W Yesterday
  • ID Discovery Discovery History Discovery Science Discovery Turbo DMAX QUEST Quest Red Really
  • Paramount Comedy Central Comedy Xtra TLC Animal Planet Food Network HGTV Syfy E! Entertainment National Geographic National Geographic Wild Blaze Crime + Investigations CBS Drama CBS Justice CBS Reality Horror channel PBS America Together TV Smithsonian
  • Movies24 Movies24+ TCM
  • 4Music Box Hits The Box KISS Magic Kerrang! MTV MTV BASE MTV CLASSIC MTV HITS MTV MUSIC B4U Music
  • CBBC CBeebies CiTV
  • Sony TV Sony MAX Sony SAB Sony Ma Utsav Plus UtsavvGold Utsav Bharat B4U Movies 4U Music
  • BBC NEWS BBC PARLIAMENT CNBC Sky News Arabia Sky News UK
  • Eurosport 1 and 2 Ginx eSports TV
Note: The above list is subject to change
  • Sky Action Sky Cinema Animation Sky Comedy Sky Drama Room Sky Family Sky Greats Sky Hits Sky Premiere Sky Select Sky SciFi Horror Sky Thriller
  • BabyTV Boomerang Cartoon Network Cartoonito Nick Jr. Nick Jr. Too Nickelodeon Nick
  • Sky Sports Action Sky Sports Arena Sky Sports Main Event Sky Sports Premier League Sky Sports Football Sky Sports Cricket Sky Sports Golf Sky Sports F1 Sky Sports PPV TNT Sport 1 – 3 TNT Sport // ESPN

Note: The above list is subject to change

Sky's official list



Q13 – How do I find my PIN
 

Your PIN is the last four digits of your mobile phone number, unless you change it yourself.



Q14 – Can you setup recordings remotely
 

Unlike Sky Q and Sky+ you must add things to your Playlist whilst you are at home as there is no way to do this remotely using Sky Go etc…



Q15 – How does the Playlist feature actually work
 

The Playlist feature is too complex a system to explain in this F . A . Q

Please visit Sky's forums for the Official Playlist FAQ



Q16 – Can I use a Sky Q mini box with Sky Glass or Sky Stream
 

No, you cannot use a Sky Q mini with the Sky Glass or Sky Stream service.



Q17 – Is a TV the only device I can use a Sky Stream puck on
 

No, you can connect your Sky Stream Puck to ANY device that has a HDMI In port, such as an Xbox One, Projector etc…



Q18 – I can use a Sky Stream puck at another address or when I'm on holiday
 

No. You can only use your Sky Stream Puck at the registered address for your Sky account.

Using your puck elsewhere may have additional charges added to your bill



Q19 – Do I own the Sky Glass / Streaming equipment
 

You own any TV that you purchase from Sky but from the 23rd February 2023 any Sky Stream Puck you obtain for extra TVs etc… will be the property of Sky and will require you to return to Sky when/if your subscription ends

Any Sky Stream Puck purchased prior to 23rd February 2023 is still the property of the customer

Note: You should be able to see the ownership status of a Sky Streaming Puck in the My Sky app under Manage Device




Technical - Frequently Asked Questions


Q50 – What happens when my broadband does not work
 

If your broadband goes down then you will not be able to access your Cloud Storage (Playlist) to add or view programmes, though as the scheduled "recordings" are stored in the Cloud the "recording" will still take place and be there when your broadband returns.

Sky Glass does have an input for a terrestrial aerial that can provide you with Freeview as a backup so at least you'll be able to access some live TV whilst you wait for your broadband to return.



Q51 – How do I turn the Sky Glasses motion sensors on / off
 

To turn on / off the Sky Glass motion sensor use the following procedure

  1. Press the Home button on your remote
  2. Choose Settings
  3. Choose Strartup and standby
  4. Toggle Wake using motion and Auto-standby using motion to the desired settings you want (on/off)


Q52 – How do I put my remote control in to Bluetooth Mode
 

To put you remote control in to bluetooth mode, use the following:

  1. Press and hold the 1 and 3 buttons on your Sky remote
  2. Wait until you get an on screen message
  3. Release the 1 and 3 buttons on your Sky remote

This also pairs your remote to your device

To check the above has worked press the voice button and give a voice command



Q53 – How do I put my remote control in to IR Mode
 

To put your remote control in to IR mode, use the following procedure

  1. Press and hold the 4 and 6 buttons on your Sky remote
  2. Wait 5 seconds
  3. Release the 4 and 6 buttons on your Sky remote

This also pairs your remote to your device

To check the above has worked press the voice button, you should get a message requesting you pair the remote control



Q54 – How do I force a software update
 

To force a software udate, on the Sky Glass TV or a Sky Stream Puck, use the following procedure

  1. Press the and hold the Power / Standby button on your remote control
  2. Turn off the mains power at the plug
  3. Wait a few seconds
  4. Turn the power back on at the plug
  5. Still holding down the Power / Standby button on your remote control until the Power / Standby LED starts blinking
  6. Release the Power / Standby button on your remote control and wait for the software update to complete


Q55 – My Sky Stream Puck is not giving me UHD(2160p)
 

If your Sky Stream Puck is not giving you UHD resolutions but is set to 2160p in the settings then try the following

  1. Turn off the power to the Sky Stream Puck
  2. Wait a few seconds
  3. Turn the power back on again


Q56 – How do I check my Software version
 

To find out what software your device is running use the following

  1. Press Home on your Sky remote
  2. Scroll down to the bottom of the Home screen and select Settings
  3. Select System management, then System info


Q57 – How do I unpair my remote control from my Sky Glass or Sky Stream Puck
 

To unpair your remote control use the following:

  1. Press and hold the 7 and 9 buttons on your Sky remote
  2. Wait 5 seconds
  3. Release the 7 and 9 buttons on your Sky remote



The guidance supplied on this web page is given in good faith. This web page is in no way affiliated with Sky plc or its subsidiaries.
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